Quick Search

Privacy Policy

CROSS-US is committed to ensuring to the extent possible that your privacy is protected.

This policy explains how we protect your privacy when using our web services. It describes the information we collect and the procedures we have in place to safeguard your privacy.

Personal information we collect about you

You can browse our website without disclosing any information about yourself. We use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

By entering your details in any field requested, such as your name, email, mailing address, or phone number, you enable us to provide you with the service(s) you select. We will only request information we need to provide you with the services you have requested.

How we use your personal information

The purposes for which we process personal data are as follows:

1. E-mail services

If you sign up to receive email services, such as updates from CROSS-US, we will use the personal information you provide to provide the service(s) you have requested. You may unsubscribe from our email services at any time.

2. Questions

If you send a question to CROSS-US using the Contact Us form or by email, we will use the personal information you provide to enable us to respond to you.

3. Feedback

If you provide us with feedback on our work or our website, we will use the personal information that you provide to enable us to respond to you. When submitting feedback, you will be able to advise us whether we may publish it on the website and, if so, whether you wish your name to be published with it. Publication of feedback received is at CROSS-US’s sole discretion.

4. Reports about a safety concern or event

If you submit a report to CROSS-US about a safety concern or event we will use the personal information that you provide to us to correspond with you about that report. No personal information is included when a CROSS-US report is published. Publication of CROSS-US reports received is at CROSS-US’s sole discretion.


We reserve the right to share your personal information with law enforcement or other government agencies, or to comply with a legal request.

Once a submitter’s report has been fully processed by the CROSS-US Panel, but before posting the resulting commentary on CROSS-US.org, all personal data, paper and digital, related to the submission will be destroyed.  However, CROSS-US cannot guarantee that an external interrogation of the database by an expert forensic data professional could not retrieve such data.

Protecting your information

Reports submitted to CROSS-US are stored and processed on the same servers used by CROSS in the UK, which has run successfully since 2005. In accordance with our privacy policy, the submitted reports will only be accessible to Designated Persons who are identified in our People Page.

We use up-to-date industry procedures to protect your personal information. We also protect the security of your data using Secure Sockets Layer (SSL) encryption technology. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via our website. The internet, however, is not generally a secure medium of communication and we cannot guarantee the security of any information you input on this website or send to us via the internet.


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things such as your preferences or what’s in your shopping basket. For further information about our use of Cookies, please see our Cookie Policy.

European Union General Data Protection Regulation

CROSS-US is intended to accept reports from North American residents, and European Union residents are encouraged to submit reports to www.structural-safety.org (CROSS based in the UK). However, anyone covered by the European Union’s General Data Protection Regulation (GDPR) who wishes to request information or seek other action from us pursuant to the GDPR may send an email to administrator@cross-us.org with "GDPR Request" in the subject line. In the email please describe the specific GDPR right you are requesting assistance with.


Should you wish to contact us about this policy please email us at administrator@cross-us.org.

Changes to this privacy statement

We may occasionally update this statement. Your continued use of the site will mean that you accept those revisions.

Email Updates

How to Report

Online submission:
Submit by post: